1. GENERAL

1.1 Vixense (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our platform, you agree to this Privacy Policy and consent to our data practices.

1.2 This document is an electronic record and is governed by the Information Technology Act, 2000, and other relevant laws in India. This Privacy Policy applies to all users of the Vixense platform.

2. INFORMATION WE COLLECT

2.1 We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses, and date of birth.
  • Financial Information: Payment details, including debit/credit card information, UPI ID, and bank details processed through secure third-party gateways.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Usage Data: Information on how you interact with our website, products, and services.

2.2 We do not knowingly collect data from children under 18. If we discover such data, we will delete it immediately.

3. HOW WE USE YOUR INFORMATION

3.1 Your information is collected and used for the following purposes:

  • To create and manage your account on our platform.
  • To process your orders, payments, and deliveries.
  • To communicate with you regarding updates, offers, and promotions.
  • To improve our website, services, and customer experience.
  • To comply with legal and regulatory requirements.
  • To detect and prevent fraud or security threats.

4. DISCLOSURE OF INFORMATION

4.1 We may share your information with trusted third parties, including:

  • Payment gateway providers for secure transactions.
  • Logistics partners to facilitate order delivery.
  • Marketing and advertising partners to personalize offers.
  • Legal authorities when required by law.

4.2 We do not sell, trade, or rent your personal information to third parties.

5. SECURITY MEASURES

5.1 We implement industry-standard security measures, including:

  • SSL encryption for data transmission.
  • Secure payment gateways for financial transactions.
  • Restricted access to personal data to authorized personnel only.

5.2 Despite our best efforts, no online platform is 100% secure. Users should take precautions to safeguard their personal data.

6. COOKIES POLICY

6.1 We use cookies to enhance your browsing experience, analyze website traffic, and improve our services. You may choose to disable cookies in your browser settings, but this may affect website functionality.

7. THIRD-PARTY LINKS

7.1 Our website may contain links to third-party websites. We are not responsible for their privacy practices, and users should review their policies before sharing personal data.

8. YOUR RIGHTS & CHOICES

8.1 You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications.
  • Request a copy of the data we hold about you.

9. DATA RETENTION

9.1 We retain your personal data as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

10. MODIFICATIONS TO PRIVACY POLICY

10.1 We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of our platform indicates your acceptance of the updated policy.

11. GRIEVANCE REDRESSAL

11.1 If you have any questions, concerns, or complaints about this Privacy Policy, please contact us at:

Email: support@vixense.com
Phone: +91 8506090060

By using Vixense, you agree to this Privacy Policy and our terms of service.